Privacy Policy for ITAwareNow

1. Introduction ITAwareNow provides digital awareness and cybersecurity education for non technical users. This Privacy Policy explains how data is collected, used, stored, and shared when you visit our site or use our services.

2. Identity of the Controller
   The data controller is ITAwareNow
   235 12 Ave SW, Calgary, AB T2R 1H7, Canada
   Phone: +14032639444
   Email: [email protected] Business Number (BN): 114256398

3. Scope of This Policy This Policy applies to visitors, learners, clients, and any person who interacts with our website, courses, tools, or support services.

4. Data We Collect We may collect the following types of data:

• Name and contact details

• Email address and phone number

• Billing details

• Login data

• Course progress data

• Device and browser data

• IP address

• Messages sent to support

5. Methods of Collection Data may be collected when you:

• Register for a course

• Subscribe to updates

• Contact support

• Fill out forms

• Browse our website

• Accept cookies

6. Purpose of Processing We process data to:

• Provide education services

• Manage user accounts

• Respond to questions

• Improve content and user flow

• Send service updates

• Maintain site security

• Meet legal duties

7. Legal Basis under GDPR For users in the European Union, data is processed under one or more of the following bases:

• Consent

• Contract need

• Legal duty

• Legitimate interest

8. Data Retention Personal data is kept only for the time needed to fulfill the stated purposes, resolve disputes, and meet legal duties. When data is no longer needed, it is removed or made anonymous.

9. Data Sharing We may share data with:

• Service providers

• Hosting partners

• Payment processors

• Legal authorities when required

All third parties process data under strict duty of confidentiality.

10. International Data Transfer Data may be processed in Canada or other regions where our service providers operate. When data is moved outside the European Union, appropriate safeguards are applied in line with GDPR.

11. Security Measures We apply technical and organizational measures to reduce risk of loss, misuse, or unauthorized access. These include secure servers, access limits, and data control tools.

12. User Rights under GDPR If you are in the European Union, you have the right to:

• Access your data

• Correct inaccurate data

• Request erasure

• Restrict processing

• Object to processing

• Request data transfer

• Withdraw consent

Requests may be sent to [email protected].

13. Children’s Privacy Our services are intended for adults and general users seeking digital awareness education. We do not knowingly collect data from children without parental consent.

14. Cookies Policy Our website uses cookies and similar tools to improve user experience and analyze site traffic. Cookies may:

• Remember user settings

• Support login sessions

• Track usage patterns

• Store consent choices

Users can manage cookie settings through their browser. Disabling cookies may affect site function.

15. Analytics and Tracking We may use analytics tools to understand how visitors use our site. These tools collect device data, usage data, and general location data. The data is used to improve content and service quality.

16. Email Communication When you subscribe or contact us, your email may be used to send course updates, service notices, or responses to your requests. You may opt out of non essential messages.

17. Third Party Links Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites. Users are encouraged to review their policies.

18. Changes to This Policy This Privacy Policy may be updated to reflect changes in law, technology, or services. The current version will always be available on our website.

19. Contact and Complaints
    For questions about this Privacy Policy or data processing practices, contact:
    ITAwareNow
    235 12 Ave SW, Calgary, AB T2R 1H7, Canada
    Phone: +14032639444
    Email: [email protected]

If you are located in the European Union, you have the right to file a complaint with your local data protection authority.